Purpose:

This position is responsible for maintaining all aspects of VOIP for the technical environment, including policy definition, monitoring, and incident response in a Cisco environment. This position will also serve in the capacity of a Network Support Specialist when not involved with VOIP issues as dictated by the following essential and collateral duties.

Nature of Work:

Essential Functions

· Monitor the network and systems infrastructure in order to detect system vulnerabilities Develop, maintain, and communicate security policies and procedures.

· , threats, and compromises.

· Support customers with VOIP equipment installation and troubleshooting.

· Identifying, reporting, following up, and closing reported problems and issues.

· Dealing with some of the technologies or protocols like SIP, T1/E1, TCP/IP, L2 & L3 Switching, QOS, Routing, Firewalls, VPNs, PSTN network side and user side setups.

Collateral Duties

· Assist with identifying and resolving technical and procedural problems for the campus network and peripherals, desktop operating systems, and application software in a networked environment.

· Install, maintain, and support Windows-based and MAC operating systems, application software, and communication packages; prepare documentation/training materials used in software support.

· Provide user support to faculty/staff/students; and perform related tasks as required. Employee must be willing to work flexible hours

· Other duties as assigned by supervisor relating to position.

Exceptional Functions

Required/Desired Knowledge, Abilities and Skills:

· Considerable knowledge of datacom and telecom technologies, protocols and common problems to include VOIP signaling protocols, T1/E1, TCP/IP, Switching, Routing, Security, network design and troubleshooting an IP network.

Required/Desired Education, Experience and Necessary Qualifications:

· A Technical Diploma in Convergent Telecommunications Technology or Networking Technology (Cisco) required; two years experience supporting customers on telecom or datacom products like PBX systems, voice mail systems, VOIP gateways, routers, Ethernet Switches and PSTN gateways, preferably with supervisory duties

Supervision:

The Technical Support Specialist reports to the Network Administrator of the Information and Instructional Technology Division.