• The link on the SGC Faculty/Staff E-mail page has been updated to reflect the new SGC address
• If you have created your own Favorite or desktop shortcut, please be sure to update with the new URL:
  • https://tigermail2.sgc.edu/exchange
• There are no changes in how you log onto OWA

Clearing Outlook Auto-Complete Address Cache

• Outlook remembers addresses that have been entered in the “To”, “Cc”, and “Bcc” fields even if those addresses are not listed in the Contacts folder

• As you type, Outlook will attempt to auto-complete with addresses that it has remembered

• To delete all the addresses that Outlook has remembered to date and thereby remove the possibility of accidentally using an @SGA.EDU address:

  • Close Outlook

  • Right click the “My Computer” desktop icon, left click “Explore”

  •  Click “Tools”, “Folder Options”, “View”, make sure that “Hide extensions for known file types” is NOT checked

  • If this option is checked, uncheck it and click “Apply” and “OK” to exit the window

  • If this option is not checked, click “OK” to exit the window

  • Copy and paste the following into the Address bar and press the “Enter” key on the keyboard:
    %APPDATA%\Microsoft\Outlook

  • Delete the Outlook.NK2 file that you find in this folder

• Be extremely careful not to delete any other files in this folder – if you have any doubts, please contact support@sgc.edu for assistance

Update the Global Address List (GAL):

• The GAL is downloaded to individual computers automatically and updates every 24 hours

• In order to use the new @sgc.edu addresses from the GAL , perform a manual update:

  •  Within Outlook, click on “Tools”, “Send/Receive”, “Download Address Book”

  •  Leave all the default selections and click “OK”

• When you click “To” in a new message, you will now see the new @sgc.edu addresses listed for each user (scroll to the right in the GAL window)

• Outlook Web Access already has the updated GAL

Groups:

• Discontinue the use of @tiger.sga when sending e-mails to groups

• To send a message to a group:

  • Open a new message and click the word “To”

  • From the Global Address List, double click the name of the group

  • Click “OK” to return to the new message

Microsoft Exchange Hosted Filtering aka EHS (formerly SpamShark/FrontBridge):

• Instructions for accessing EHS can be found here:
  http://www.sgc.edu/faculty_staff/documents/EHS_Spam_Instructions.pdf

• To access Quarantined spam, you will be required to log in with your new e-mail address

• Unfortunately, the “First Time” and “Forgot Password” elements of EHS are not working correctly, so if you need to access Quarantined spam, you must e-mail me and I will set up a password for you manually in EHS

• EHS Tech Support anticipates resolving the password problem by the end of November

USG Listservs:

• Julie Anderson has arranged for USG OIIT to run a script on October 31^st to update USG listservs with the new SGC addresses