Easy Refund Frequently Asked Questions

Contents

• What are my options for receiving financial aid or other refunds?
• What is the HigherOne OneAccount?
• What are the advantages of having my refunds deposited directly to my HigherOne OneAccount?
• How will I know when my financial aid or other refund has been directly deposited to my HigherOne OneAccount?
• Is this my Student ID Card?
• How do I obtain a replacement Easy Refund Card?

What are my options for receiving financial aid or other refunds?
Your options include having your refund:

1. Directly deposited to your HigherOne OneAccount (1 day or less).
2. Deposited to another bank of your choice (3 days or more).

What is the HigherOne OneAccount?
The HigherOne OneAccount is a fully functioning FDIC insured FREE CHECKING account that allows you to access your financial aid refunds quicker and easier than ever before. The OneAccount has no minimum balance, no monthly fees, and free Internet banking features. With it, you can use your Easy Refund Card to make purchases anywhere MasterCard Debit is accepted. You can also get cash with no fee at a HigherOne ATM located on the Douglas campus.

What are the advantages of having my refunds deposited directly to my HigherOne OneAccount?

1. Depositing your refund to your HigherOne OneAccount is the quickest way to gain access to your money. In order to have your refund directly deposited, activate your OneAccount as soon as you can. After your financial aid is disbursed and your tuition and fee charges have been paid, remaining funds will be released by the College and directly deposited to your OneAccount.
2. You can use the Easy Refund Card (THIS CARD IS NOT A CREDIT CARD) to make purchases at all MasterCard Debit locations, access cash at an ATM, pay bills, send money electronically and much more.
3. There is no charge to you for receiving your refund directly in your HigherOne OneAccount. There is no monthly fee or minimum balance for the OneAccount.

How will I know when my financial aid or other refund has been directly deposited to my HigherOne OneAccount?
You will receive an e-mail when your financial aid refund or any refund has been directly deposited to your OneAccount. Additionally, you will be able to see details of your OneAccount by accessing your OneAccount Statement on the website.

Is this my Student ID Card?
No. You still need your student ID card to use on campus.

How do I obtain a replacement Easy Refund Card?
Go to the Student Accountant’s office in Engram Hall or call 912-260-4240. There is a $20 replacement charge.